At Luna Odyssey, we strive to provide you with high-quality outdoor and travel products. If you’re not completely satisfied with your purchase, we’re here to assist you. Please read our return and refund policy carefully to understand your options.

1. Return Policy
We accept returns only for damaged or defective products. If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. After this period, we cannot accept returns or exchanges.

To initiate a return, please follow these steps:

• Contact us at [email protected] with your order number and a description of the issue.
• Provide clear photos of the damaged or defective product.
• We will review your request and guide you through the return process.

2. Refund Policy
Refunds are only issued for damaged or defective products. If we confirm the damage or defect, we will process a refund to the original payment method or offer an exchange, depending on your preference. Please note that:

• Refunds are processed within 7-10 business days after we receive the returned item.

3. Non-Returnable Items
Please note that we do not accept returns or refunds for:

• Items that have been used or damaged due to misuse or improper handling.
• Orders for products that are not damaged or defective.

4. Shipping Costs for Returns
Shipping costs for returning damaged or defective products will be covered by us. If the return is due to a customer’s change of mind or other non-defective reasons, the customer will be responsible for the shipping costs.

5. Contact Information
If you have any questions regarding our return and refund policy or wish to initiate a return, please contact us at:
Email: [email protected]