At Luna Odyssey, we strive to deliver your outdoor and travel products as quickly and securely as possible. Please read our shipping policy for more information on how we handle your orders.

1. Order Processing
Orders are processed within 1-2 business days after receiving your order confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Time

• Standard Shipping: Delivery times vary based on your location. Typically, orders will arrive within 5-7 business days from the date of shipment.
• Delayed or Expedited Shipping: If you need your order faster, please contact us for options. We will do our best to accommodate your needs.

Please note that shipping times may vary due to factors such as local carrier delays, weather conditions, or public holidays. While we make every effort to ensure timely delivery, these factors may occasionally cause delays.

3. Shipping Charges
Shipping charges are calculated at checkout based on your location. We aim to provide the most affordable shipping options, and shipping fees will be displayed before you finalize your purchase.

4. Shipping Areas
Currently, we offer shipping to the regions specified on our website. If you’re unsure whether we ship to your location, please reach out to us at [email protected].

5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to track the status of your delivery. You can use this number to check the estimated delivery time and shipping progress.

6. Shipping Delays
While we strive to ship orders as quickly as possible, shipping times may be impacted by external factors such as high demand, weather, or unforeseen circumstances. If there are any significant delays in the shipping process, we will notify you promptly.

7. Damaged or Lost Items
If your order arrives damaged or you believe it has been lost in transit, please contact us within 7 days of receiving your order, and we will work with you to resolve the issue.

8. Contact Information
If you have any questions regarding our shipping policy or need assistance with your order, please feel free to reach out to us at:
Email: [email protected]